Our Services Policies

Our Responsibilities

• Professionalism: our cleaning team will conduct themselves in a professional and courteous manner.
• Quality service: we provide high-quality cleaning services and follow industry standards.
• Confidentiality: we respect your privacy and protect your personal information.
• Satisfaction: if you are not satisfied with the service, contact us immediately so we can address your concern.

Service Details

• Cleaning products: we use high-quality cleaning products produced in the UAE. All products are tested and safe for a house cleaning environment.
• Equipment: we provide all necessary cleaning equipment when requested in the booking.
• Rescheduling: please provide at least 24 hours notice for rescheduling or cancellations.
• Additional services, including ironing and window cleaning, may be available upon request.
• Please notify the office for balcony cleaning so our team can work safely during hot weather conditions.

Your Responsibilities

• Clear instructions: please share specific cleaning preferences and areas needing particular attention.
• Access: ensure our cleaning team has unrestricted access to all areas to be cleaned.
• Valuables: secure valuable items before our arrival. We are not responsible for lost or damaged items.
• Pets: please secure pets. Our team is pet friendly; just give us a heads up.
• Payment: payment is due upon completion of the service unless another arrangement has been agreed in advance.

Complaints and Feedback

We value your feedback. If you have complaints or suggestions, please contact us directly. We are committed to resolving issues promptly and professionally.